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Return & Refund Policy

At Asili By Anika, we strive to provide you with the highest quality products and ensure that they reach you in perfect condition. However, we understand that unexpected issues may arise during transit. In such cases, we are committed to resolving them promptly and to your satisfaction. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Damaged or Broken Products

If you receive a product that is broken or damaged, we offer two options for resolution: a refund or a replacement of the product. To be eligible for a refund or replacement, you are required to follow the steps outlined below:

2. Photographic/Video Proof

Upon receiving your product, carefully inspect the item for any visible damage or breakage. If you notice any issues, take clear photographs or videos that clearly show the damage. This evidence is crucial in processing your request for a refund or replacement. Ensure the images/videos capture the condition of the product as it was when you opened it from the carton and packaging.

3. Complaint Submission

You must submit your complaint within 2 days of receiving the product. Any complaints submitted after this timeframe may not be eligible for a refund or replacement. Please send your complaint along with the photographic/video proof to our customer support team at [customer support email].

4. Investigation and Resolution

Once we receive your complaint and the required evidence, our team will thoroughly investigate the issue. We may contact you for further details or clarifications if necessary. After completing the investigation, we will notify you of the outcome.

5. Refund or Replacement

If your claim is approved, you will be offered either a refund or a replacement of the damaged or broken product, based on your preference and product availability. The refund will be processed using the original payment method, and the replacement will be shipped to you promptly.

6. Packaging and Transit Safety

At Asili By Anika, we take great care to ensure that our products are packaged securely to minimize the risk of damage during transit. In the rare event that a product arrives damaged despite our best efforts, we sincerely apologize for any inconvenience caused.

Please note that this policy is only applicable to products that have been damaged or broken during shipping. For issues related to product defects or other concerns, please refer to our standard Warranty and Terms of Service.

We value your satisfaction and aim to provide a seamless shopping experience with Asili By Anika. If you have any questions or need further assistance, please don't hesitate to contact our customer support team at [customer support email] or [customer support phone number].

Important Note: This Return & Refund Policy is subject to change without prior notice. Please refer to the latest version of the policy on our official website or contact our customer support team for the most up-to-date information.